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                            provider_-01Client Snapshot 

                             

                            Ensuring Access for Millions of Americans

                            with the Centers for Medicare and

                            Medicaid Services (CMS)

                             

                            In 2015, the Centers for Medicare & Medicaid Services (CMS) selected GLOBO as its sole provider of translation and telephone interpreting services, citing GLOBO’s innovative platform, comprehensive reporting capabilities, and scalable linguist network as the primary drivers for its selection.

                            Since that time, GLOBO has successfully served CMS through three Open Enrollment Periods, ensuring access to health insurance for millions of Americans while providing data and analytics to the National Data Warehouse in collaboration with Lockheed Martin. 

                             

                            250+

                            languages

                             

                             

                            450,000+

                            HIPAA-compliant calls

                             

                             

                            10M+

                            minutes

                            quote

                            “GLOBO met all critical timelines in regards to the transition and all deliverables were accurate and on-time. GLOBO also provided ad-hoc reports to CMS quickly which has greatly helped meet quick turnaround requests." 

                            - CMS Contractor Performance Assessment

                             

                            quote

                            “GLOBO provided very detailed reports and meeting updates that were valuable for CMS and the participating contractors to hear. After OEP was over, GLOBO created an OEP Recap presentation which highlighted volumes and performance for both Medicare and Marketplace.”

                            - CMS Contractor Performance Assessment

                             

                             

                            GLOBO Supports Variable Volume and Call Seasonality

                            GLOBO leverages the stability of its HIPAA compliant platform and its ISO 9001:2015 certified Quality Management System to provide seamless service during spikes in call traffic.

                             

                            Scalability Graph

                             

                             

                             

                            Looking for a Language Support Partner?

                            Start the conversation with GLOBO by filling out the form below. Our team will be in touch soon. 

                             

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