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                            ON-DEMAND LANGUAGE SUPPORT WHEN IT MATTERS MOST

                            On-Demand Text Translation

                            Make Your Customer Service Reps Multi-lingual Instantly

                            Translate Emails, Texts, and Other Brief Messages with Translation Technology & Qualified Linguists.

                             

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                            Questions? Talk to an expert

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                            How it Works

                            GLOBO HQ provides effortless On-Demand Text Translation using translation technology and human translators that work in tandem. Simply copy and paste or upload text for rapid and accurate translations. 

                             

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                            Message Received

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                            The Customer Service Rep enters the non-English email or support ticket into GLOBO HQ for translation.

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                            AI Translates

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                            Message is routed through translation technology tools, quickly translating the customer inquiry.

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                            Linguist Verified

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                            Professional, qualified linguists conduct reviews on messages to ensure accuracy and nuances.

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                            Better Experiences

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                            The Customer Rep responds directly to the customer in their language, providing a seamless experience.

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                            "If you want exceptional customer support that covers all your language needs and scales with you, GLOBO HQ is the best tool out there. It's as simple as that."

                            Chris Whittington
                            Associate Director of Community & Customer Support, NEXON M

                            Learn More

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                            Streamlined Support

                            Used for:

                            check Support Tickets
                            check Inbound Email Inquiries
                            check Form Submissions
                            check Discharge Instructions
                            check On-the-fly Transmissions

                             

                            Drive Efficiencies

                            Efficient Translation Technology (machine translation, translation memory, and language detection) expedites communication and drives efficiencies.

                            Ensure Accuracy

                            Professional, qualified linguists conduct post-edit reviews on all messages to ensure accuracy, consider context, and provide in-language expertise. 

                            Improve Satisfaction

                            Human translators ensure personal correspondence that matches the right voice and tone factors that machine translation alone tends to lack.

                            Scale Seamlessly 

                            Avoid the overhead of staffing a multilingual team and leverage translation technology to produce faster turnaround times.

                            Learn about GLOBO HQ

                             
                            On-Demand Multilingual Support

                            24/7 Access
                            to On-Demand Translation

                            Implementation

                            Machine Intelligence
                            Meets Human Assurance

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                            Quick Turnaround
                            Configure Custom SLAs

                            Language Support at Your Fingertips

                            Improve Customer Experience

                            Enable customer service representatives to quickly respond to customer support tickets, email inquiries, chatbot messages & more.

                            Increase Efficiencies

                            GLOBO is the only Language Support Provider that provides actionable, real-time data & analytics to contain costs & drive efficiencies.

                            Simplify Language Support

                            Order, manage, & track language support across your entire organization with GLOBO's comprehensive suite of services and reporting.

                             

                             

                             

                            Ready to Get Started?

                            Start the conversation using the form below and a team member will reach out to answer any questions. 

                            Additional Resources

                            Case Study

                            on demand text translation support

                            How one client improved customer experience with multilingual email support from GLOBO HQ

                            Blog: Do I Need Machine or Human Translation?

                            on demand text translation

                            Machine translation and human translation are better off as teammates. Ask this question instead.

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